Camberwell Road Medical Practice is part of the Independent Practitioners Network, which works in partnership with Doctors to deliver high quality, community-based healthcare. Our practice aims to provide comprehensive, coordinated healthcare services promoting health and wellbeing as well as managing chronic illness.
Most of our Doctors have worked in the local area for many years. They are all Fellows of the Royal Australian College of General Practitioners and many have special interests in areas like women’s health and geriatrics.
We are a teaching practice associated primary with the Melbourne Medical School, University of Melbourne, but also host medical students and postgraduate Doctors from other Australian and International universities. Camberwell Road Medical Practice is a leader in primary care research.
We have a fantastic, friendly and professional team of receptionists and nurses many of whom have worked with us since we opened in 2010.
Our practice is easily accessible by public transport. We are a 5 minute walk from the trams at Camberwell Junction or a 10 minute walk from Camberwell train station. We also have ample parking underneath our practice, accessible via the driveway on the city side of the building.
Our Administrative StaffPractice Manager Daneka George Second In Charge Maxine Rivalland Receptionists Tracy, Paula, Lyn, Andi, Andrea, Vicky and Isabella. Practice Nurses Lisa, Jenny, Lauren, Jess and Brenda. Other health services available on site at Camberwell Road Medical Practice: Melbourne Pathology Monday to Friday 8.00am – 4.00pm (lunch from 1.00-1.30pm) Phone: 9813 5382 Rivoli After Hours Medical Service (located on the Groud Floor) Monday to Friday 6.00pm to 11.00pm Saturdays 12.00pm to midnight Sundays 8.00am to midnight Public Holidays 8.00am to midnight Phone: 9834 7654 Rosemary Williams Psychology Monday – Saturday by appointment Phone: 0400 175 890 Joy Price – Clinical Masseuse Mondays, Tuesdays and Fridays by appointment Bookings made through Reception Linda Philip – Psychotherapist Wednesdays and Thursdays by appointment Bookings made through Reception Podiatry @ Camberwell Road Monday to Friday and Saturday mornings (by appointment) Bookings made through Reception
After Hours and Home Visits
After Hours health care is provided by Doctor Doctor Medical Services (after hours home visiting doctors).
Home visits during clinic hours are available for our patients at the Doctor’s discretion. After hours, public holiday and weekend home visits can be arranged directly with Doctor Doctor on 13 26 60.
Also for more comprehensive care, in house after hours care is also provided through our arrangement with Rivoli After Hours Medical Practice, located on the Ground Floor of our building.
Telephone & Email Policy
Most issues are best dealt with in consultation with your Doctor, though he/she will endeavour to take your call where possible. At times your Doctor may be attending to other patients and you may need to return your call. Please inform the Receptionist if your call is urgent.
Patients may contact the practice by email on email@example.com. It is the policy of this practice not to book appointments or provide clinical advice or test results via email.
Test Results, Referrals and Prescriptions
Your doctor may suggest that you call our nurses for your test results. The nurses are available for test results between 9am and 5pm. The nurses will try to pick up and help you, but they can be busy seeing patients in their clinic and attending to chronic care planning throughout the day. If this is the case at the time of your call, the nurses will arrange to call you back at their earliest convenience. Doctors check their results daily, but given some of our doctors are only in the practice 2 or 3 days a week, it maybe up to a week before routine test results are available for release by our nurses.
Your doctor may be happy to write a prescription or referral for you without having to come in for an appointment. Our receptionists will send an intranet email request to your doctor. If your doctor wants to see you, we will get back to you by telephone as quickly as we can. We prefer 3-4 days notice for requests for prescriptions and referrals. Fees for prescriptions and referrals need to be settled before they are released. There is no Medicare rebate available for this service.
It is the policy of this Practice that referrals are NOT back-dated and it is the patient’s responsibility to ensure they have an in-date referral prior to their specialist appointment.
Recalls and Reminders
Our centre participates in State and Territory reminder systems which inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations etc. From time to time, you may receive reminders appropriate to your care. Please advise your Doctor or Reception if you do not wish to receive reminders.
Patients will always be contacted for recall where clinically indicated (e.g. abnormal results).
Federal Privacy Commissioner. Free call 1300 363 992 privacy.gov.au
Health Complaints Commissioner: 1300 582 113 hcc.vic.gov.au/public/health-records
Feedback and complaints
Should you have a concern or complaint, please speak with your Doctor or our Practice Manager in the first instance. If you are unsatisfied with their response and you wish to take things further, complaints can be made to the Victorian Health Complaints Commissioner on 1300 582 113 or https://hcc.vic.gov.au
Camberwell Road Medical Practice ABN: 370 881 498 93
Book appointment (03) 9834 7600 For after hours, please call Australian Locum Medical Services on 13 26 60
- Opening hours
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