Our Practice

Camberwell Road Medical Practice is part of the Independent Practitioners Network, which works in partnership with Doctors to deliver high quality, community-based healthcare. Our practice aims to provide comprehensive, coordinated healthcare services promoting health and wellbeing as well as managing chronic illness.

Most of our Doctors have worked in the local area for many years. They are all Fellows of the Royal Australian College of General Practitioners and many have special interests in areas like women’s health and geriatrics.

We are a teaching practice associated primary with the Melbourne Medical School, University of Melbourne, but also host medical students and postgraduate Doctors from other Australian and International universities. Camberwell Road Medical Practice is a leader in primary care research.

We have a fantastic, friendly and professional team of receptionists and nurses many of whom have worked with us since we opened in 2010.

Our practice is easily accessible by public transport. We are a 5 minute walk from the trams at Camberwell Junction or a 10 minute walk from Camberwell train station. We also have ample parking underneath our practice, accessible via the driveway on the city side of the building.

Our Administrative Staff

Practice Manager               Daneka George
Second In Charge               Maxine Rivalland
Receptionists                        Tracy, Paula, Lyn, Andi, Andrea, Vicky and Isabella.
Practice Nurses                   Lisa, Jenny, Lauren, Jess and Brenda.
 
Other health services available on site at Camberwell Road Medical Practice:
 
Melbourne Pathology
Monday to Friday   8.00am – 4.00pm   (lunch from 1.00-1.30pm)
Phone: 9813 5382
 
Rivoli After Hours Medical Service (located on the Groud Floor)
Monday to Friday   6.00pm to 11.00pm
Saturdays  12.00pm to midnight
Sundays  8.00am to midnight
Public Holidays 8.00am to midnight
Phone: 9834 7654
 
Rosemary Williams Psychology
Monday – Saturday by appointment
Phone: 0400 175 890
 
 
Joy Price – Clinical Masseuse
Mondays, Tuesdays and Fridays by appointment
Bookings made through Reception
 
Linda Philip – Psychotherapist
Wednesdays and Thursdays by appointment
Bookings made through Reception
 
Podiatry @ Camberwell Road
Monday to Friday and Saturday mornings (by appointment)
Bookings made through Reception 

After Hours and Home Visits

After Hours health care is provided by Doctor Doctor Medical Services (after hours home visiting doctors).

Home visits during clinic hours are available for our patients at the Doctor’s discretion.  After hours, public holiday and weekend home visits can be arranged directly with Doctor Doctor on 13 26 60.

Also for more comprehensive care, in house after hours care is also provided through our arrangement with Rivoli After Hours Medical Practice, located on the Ground Floor of our building.

Telephone & Email Policy

Most issues are best dealt with in consultation with your Doctor, though he/she will endeavour to take your call where possible. At times your Doctor may be attending to other patients and you may need to return your call. Please inform the Receptionist if your call is urgent.

Patients may contact the practice by email on camberwellroad@ipn.com.au. It is the policy of this practice not to book appointments or provide clinical advice or test results via email.

Test Results, Referrals and Prescriptions

Your doctor may suggest that you call our nurses for your test results. The nurses are available for test results between 9am and 5pm. The nurses will try to pick up and help you, but they can be busy seeing patients in their  clinic and attending to chronic care planning throughout the day. If this is the case at the time of your call, the nurses will arrange to call you back at their earliest convenience. Doctors check their results daily, but given some of our doctors are only in the practice 2 or 3 days a week, it maybe up to a week before routine test results are available for release by our nurses.

Your doctor may be happy to write a prescription or referral for you without having to come in for an appointment. Our receptionists will send an intranet email request to your doctor. If your doctor wants to see you, we will get back to you by telephone as quickly as we can. We prefer 3-4 days notice for requests for prescriptions and referrals. Fees for prescriptions and referrals need to be settled before they are released. There is no Medicare rebate available for this service.

Prescriptions: $15

Referrals: $20

It is the policy of this Practice that referrals are NOT back-dated and it is the patient’s responsibility to ensure they have an in-date referral prior to their specialist appointment.

Recalls and Reminders

Our centre participates in State and Territory reminder systems which inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations etc. From time to time, you may receive reminders appropriate to your care. Please advise your Doctor or Reception if you do not wish to receive reminders.

Patients will always be contacted for recall where clinically indicated (e.g. abnormal results).

Privacy Policy (Management of Patient Health Information)
In the interest of providing quality care we have developed privacy policy that complies with the two pieces of legislation that cover health information in Victoria. They are the Commonwealth government legislation the Privacy Act 1988 and the Victorian Health Records Act 2001 which establish the rights of our patients privacy. Information leaflets are available at the Centre outlining our policy. Further information regarding the specific legislation is available from:
Federal Privacy Commissioner. Free call 1300 363 992 privacy.gov.au
or
Health Complaints Commissioner: 1300 582 113 hcc.vic.gov.au/public/health-records

Feedback and complaints
Should you have a concern or complaint, please speak with your Doctor or our Practice Manager in the first instance. If you are unsatisfied with their response and you wish to take things further, complaints can be made to the Victorian Health Complaints Commissioner on 1300 582 113 or https://hcc.vic.gov.au

 

 
Camberwell Road Medical Practice ABN: 370 881 498 93

Contact Information

Book appointment (03) 9834 7600 For after hours, please call Australian Locum Medical Services on 13 26 60

Opening hours
Level 2, 124 - 126 Camberwell Road, Hawthorn East VIC 3123 Australia

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