Our Practice at Camberwell Road Medical Practice

 

Here are some tips to make your experience with us go as smoothly as possible.

 

Calling your GP


Your GP will try to take your call but may be away or busy with patients. Please let us know if it is urgent.

 

Test Results


Our nurses may be able to provide you with your test results over the phone, only where your Doctor has advised there is no follow up required.  Test results which require follow up, or a detailed explanation will require a consultation.  In this situation, you will be asked to book an appointment to get your test results. 

 

Specialist Referrals and Prescriptions (including repeats)

 

These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.  Referrals will not be backdated, and it is the patient's responsibility to ensure they hold a valid referral prior to their Specialist appointments.

 

Medical Certificates


You must make an appointment to get a medical certificate and, we regret they cannot be backdated.

 

Recalls & Reminders


Our reminder system is to tell you about recurring healthcare issues such as annual check-ups, care planning and immunisations.

Please advise reception if you want to opt out of reminders.

You may also be asked back for a follow up appointment, if your GP advises.

 

Privacy Policy


Our medical centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception.

 

Email Policy

 

Our practice takes the security and confidentiality of your Medical Information seriously.  It is an accreditation requirement that any medical information sent by electronic means (including email) must be securely encrypted.  Therefore it is our policy not to communicate medical information via email.  This includes the emailing of results, referrals, prescriptions and medical certificates.  It is our preference to receive medical requests or information from patients in either hard copy, fax or via verbal request.  We prefer our patients to contact our doctors via our reception team rather than via email.  

We encourage you to utilise our online booking system or, for all other matters contact the practice on (03) 9834 7600.