Our Practice at Shellharbour Family Healthcare

 

Here are some tips to make your experience with us go as smoothly as possible.

 

Calling your GP

 

Our GPs are kept busy consulting with patients and it is often not possible to receive or return patient calls. As most issues are best dealt with in consultation with your GP, we encourage you to discuss your concern, face to face, at a convenient time. Please inform our reception staff if your call is regarding an urgent medical problem.
 

 

Test Results

 

Please book an appointment to get your test results. Only in rare cases this can be done over the phone, at your GPs discretion.  Please note that email is not a secure form of electronic communication and therefore, no clinical or sensitive information will be sent via email.   We encourage you to utilise our online booking system or, for all other matters contact the practice by phone on 02 4260 0000.

 

Specialist Referrals

 

These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.

 

Medical Certificates

 

You must make an appointment to get a medical certificate and, we regret they cannot be backdated.

 

Recalls & Reminders

 

Our reminder system is to tell you about recurring healthcare issues such as annual check-ups, care planning and immunisations. Please advise reception if you want to opt out of reminders. You may also be asked back for a follow up appointment, if your GP advises.

 

Privacy Policy

 

Our medical centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception.

 

Indigenous Acknowledgement

Australian Aboriginal Flag   Torres Strait Islands Flag

Shellharbour Family Healthcare acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.