Our Practice at Allcare Medical Centre Hammondville

 

Here are some tips to make your experience with us go as smoothly as possible.

 

Calling your GP

Most issues are best dealt with in consultation with your Doctor and he/ she will endeavour to take your call where practical.

At times, your Doctor may be attending to other patients and may need to return your call.  Please inform our Reception staff if your call is urgent.
 

Email Policy

For the clinical safety of our patients, we do not encourage discussion regarding your medical care via email.  Nil clinical advice will be provided via email on any occasion. 

Email communications are not a secure form of communication and risk breaching patient privacy.  Any communications received via email will become part of the patients' medical record and will usually require a follow up phone call to confirm your identity.  

If you have not received a response to your email within 2 business days please call the practice on 9825 2222.

 

Test Results

 

Please book an appointment to get your test results. Only in rare cases this can be done over the phone, at your GPs discretion.

 

Specialist Referrals

 

These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.

 

Medical Certificates

You must make an appointment to get a medical certificate and, we regret they cannot be backdated.

 

Recalls & Reminders

 

Our reminder system is to tell you about recurring healthcare issues such as annual check-ups, care planning and immunisations. Please advise reception if you want to opt out of reminders. You may also be asked back for a follow up appointment, if your GP advises.

 

Privacy Policy

 

Our medical centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception.

 

Indigenous Acknowledgement

  

Allcare Medical Centre Hammondville acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.