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Our Practice at Vale Medical Practice

 

Here are some tips to make your experience with us go as smoothly as possible.

 

Calling your GP


Your GP will try to take your call but may be away or busy with patients. Please let us know if it is urgent.

 

Test Results


Please book an appointment to get your test results. Only in rare cases this can be done over the phone, at your GPs discretion.

 

Specialist Referrals

 

These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.

 

Medical Certificates


You must make an appointment to get a medical certificate and, we regret they cannot be backdated.

 

Electronic Communication


Our practice values your privacy. At times, we may email you from our secure email system or practice software. You may also receive SMS messages if you have opted-in to receive them. Please note, to protect your personal information, we are unable to accept email communication from patients.

 

Recalls & Reminders

 

We may contact you about your results or for a follow up appointment via SMS, phone and/or letters.

It is important to note that when we contact you via SMS or letter, we are doing so via our practice software systems. If a message includes the words “clinically significant”, please do not be alarmed. This means that your doctor has determined that it is important for you to return to see them in a timely manner.

To ensure we can contact you about your results or appointments, please advise our reception teams that you would like to opt-in to receive SMS communications and don’t forget to let us know if any of your contact information has changed.

 

Privacy Policy

 

Our medical centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception.

 

Indigenous Acknowledgement

Australian Aboriginal Flag   Torres Strait Islands Flag

Vale Medical Practice acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.